Frequently Asked Questions

1.Do I have to create an account to shop at ShoesGroups.com?
New customers will be prompted to create a password when you check out for the first time. Creating a password protects the information you submit. You can then sign in using your email address and password to manage your addresses, email address and track your current orders and view your past orders. The information you provide is ONLY used to store and keep track of your order information and will not be used for any type of advertising purposes by us or any other parties. If you wish to receive promotional offers or announcements, please add yourself to our mailing list. For more information on how your information is used, please review our Privacy Policy.
2.Is My Payment to ShoesGroups.com Secure?
All Payment are done online through the 100% secured "https" McAfee server.ShoesGroups.com will never get your credit card number and you never have to worry about your credit card info gets stolen or sold to other party online because McAfee protects the sensitive information on its online secure servers.
3.When can I expect a reply email?
Our normal turn around times for emails is 48 business hours. If we are experiencing a high volume of emails, emails responses may be delayed. Make sure that a correct email address was provided to us to respond to. Also, please check your spam filters and spam inbox to ensure that you have not missed an email response from us.
4.How much is shipping?
We offer free EMS shipping from China to most countries for all products.
5.When will I receive my order?
Delivery time is about 4-7 days usually. We require 1-3 business days to process an order for shipment. After the order has been processed, it will be shipped out with EMS.Processing time + Shipping time = Delivery time.
6.When will I know if my order has shipped?
Once orders have been shipped out there will be a confirmation email including tracking info sent to your email.
7.I did not receive my package, what do I do now?
Check to make sure that the full shipping address is correct and complete on the order. You may also want to try contacting the company used to ship the package to see if they know the where about of your package. Sometimes packages are delivered to the wrong address. It is also a good idea to check with your neighbors to see if they had received the package for you. If you are still having trouble locating your package, please contact our customer service department for further assistance regarding this issue.
8.What type of payment does shoesgroups.com accept?
Visa, Master card, Western Union, T.T. are accepted here.W/U & T.T. will enjoy wholesale price.
9.What is a Card Verification Number and where do I find it?
The Card Verification Number/Code anti-fraud system was created so that if someone gets possession of your credit card numbers they also need to have possession of your physical card in order to use the card. Visa, Mastercard and Discover The verification number is a 3-digit number printed on the back of your card. It appears after and to the right of your card number.
10.Do you have a satisfaction guarantee?
We have a 100% satisfaction guarantee.If you are not satisfied with your product within 7 days of receipt you can send it back to us for exchanges or refund.
*All returns and exchanges must be in original new condition with all accessories in new condition. We cannot take back any worn or used products.
*According to the laws of our bank,customers have to pay for the shipping fee of returns.
*Additional shipping fee will be requested for exchange.
11.Where can I find out about special promotions?
The best source to find out about special promotions is by signing up to our FREE Newsletter. Promotions are always announced through newsletters. So if you are interested in promotions, we suggest signing up as soon as possible.
12.Where do I input coupon codes?
When viewing your shopping cart there will be a Coupon Code box section. Submit your promotion code when checking out.